# Users

> Add users, make them administrators, and maintain their security, employment and working hours.

Source: https://help.clockworkcrm.com/admin/users
Last updated: 2026-09-24

**Administrator Tools → Users** lists the people who use Clockwork CRM.

Each user is listed with whether they are an administrator, whether they use two-factor
authentication, when they last used Clockwork CRM, and when they were added. **Show Archived**
includes archived users, and the count at the top shows the number of active chargeable users.

## Adding a user

**Add User** opens the user form.

![The Add User form](https://clockworkcrm.blob.core.windows.net/public-internal/docs/admin/admin-add-user.png?v=df843888)

| Field | What it is |
|---|---|
| **Username** | The user's email address |
| **First name** and **Last name** | Set on the user's profile. The user can change them later |
| **Is this user an administrator** | Gives the user access to Administrator Tools |

When a user is added, they are sent a welcome email with a link to set their password.

Adding a user adds one seat to your monthly subscription. See [Subscription information](https://help.clockworkcrm.com/admin/subscription).

The form has four tabs: **General (this one)**, **Password & Security**, **Employment** and **Working Hours**.

## Password and security

**Password & Security** lets an administrator:

- change the user's password
- make the user change their password the next time they use Clockwork CRM
- require the user to use two-factor authentication

Users turn two-factor authentication on themselves from their profile. See
[Your profile](https://help.clockworkcrm.com/general/profile#security).

## Employment

The **Employment** tab stores the users employment details.

![The Employment tab of a user](https://clockworkcrm.blob.core.windows.net/public-internal/docs/admin/admin-user-employment.png?v=e5a263b2)

| Field | What it is |
|---|---|
| **Day rate** | What the user costs the business per day |
| **Contracted hours per day** | How long the user's paid day is |
| **Holiday entitlement** | Days of holiday per holiday year |
| **Employment start** and end | The dates the user is employed for |

The day rate and contracted hours feed the profitability figures on projects. Contracted hours also
set how much a day of holiday is worth.

Employment dates make holiday entitlement pro rata: someone joining halfway through the holiday year
gets half the days, rounded up to the nearest half day. Leave the dates empty for anyone employed
throughout.

## Working hours

**Working Hours** sets the days and times the user works. A day can hold more than one period (e.g. split shifts) and a day with no periods is a non-working day.

Only working days are taken from the user's holiday entitlement, and the calendar shades the user's
working time from this pattern. See [Holidays and absences](https://help.clockworkcrm.com/general/holidays).

## Related

- [Teams and permissions](https://help.clockworkcrm.com/admin/teams), what users can access
- [Instance settings](https://help.clockworkcrm.com/admin/instance-settings), sign-in and holiday settings